Refund policy
Return & Refund Policy
Effective Date: September 19, 2026
We want your Read With Your Dog™ books to arrive in excellent condition. If there is a problem with your order, please contact us so we can make it right.
All Sales Are Final
Because we sell books, all sales are final. We do not accept returns or exchanges for change of mind, accidental purchases, or other reasons unrelated to damage, defects, or an incorrect order.
This policy applies to purchases made online and purchases made in person at events.
Damaged or Defective Books
If your book arrives damaged or defective, please contact us at orders@readwithyourdog.com within 14 days of delivery.
Please include:
- Your order number, receipt, or other proof of purchase, when reasonably available
- A brief description of the problem
- A photograph clearly showing the damage or defect
Once the issue has been confirmed, you may choose between:
- A replacement at no additional cost, or
- A refund to your original payment method
We may not require you to return a damaged or defective book unless we determine that a return is necessary.
Incorrect Orders
If we send you the wrong book, incorrect quantity, or otherwise make an error in fulfilling your order, please contact us within 14 days of delivery. We will correct the order at no additional cost or provide a refund, at your choice. Read With Your Dog LLC will cover any necessary shipping costs resulting from our error.
Signed and Personalized Books
Signed and personalized books are final sale and cannot be returned or exchanged.
If a signed or personalized book arrives damaged or defective, however, it is covered by our damaged or defective book policy above.
Bundles and Multi-Book Purchases
If one book in a discounted bundle or multi-book purchase arrives damaged or defective, we will address the affected book individually. You will not be required to return the entire bundle.
Purchases at Events
Books purchased at Read With Your Dog events, festivals, markets, or other in-person locations are final sale.
If you discover that a book purchased in person is defective or was damaged before purchase, please contact us within 14 days and provide proof of purchase when reasonably available.
Shipping Damage and Packages Lost in Transit
If your order is damaged during shipping or tracking indicates that the package was lost before delivery, please contact us at orders@readwithyourdog.com.
We will work with the shipping carrier as necessary and provide either a replacement or refund.
Packages Marked Delivered but Not Received
If tracking indicates that your package was delivered but you cannot locate it, please contact us. We will help you investigate the shipment and determine appropriate next steps. A package being marked as delivered does not automatically qualify for a refund or replacement.
A Note for Our Canine Readers
We know these books are written for dogs, but they're still meant to be read, not eaten!
Read With Your Dog LLC is not responsible for books damaged after purchase or delivery, including books chewed, slobbered on, scratched, buried, or otherwise enthusiastically enjoyed by canine readers.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank, credit card company, or payment provider.
Questions or Order Problems
We're happy to help with problems involving your order.
Read With Your Dog LLC
Fairport, New York
orders@readwithyourdog.com
© 2026 Read With Your Dog LLC. All rights reserved.